{"id":54606,"date":"2012-03-27T12:10:28","date_gmt":"2012-03-27T16:10:28","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=54606"},"modified":"2012-04-11T15:21:19","modified_gmt":"2012-04-11T19:21:19","slug":"service-now-degraded-service","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/03\/27\/service-now-degraded-service\/","title":{"rendered":"Service Now degraded service"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:50am on 03\/27\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow is occasionally running slowly. <\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue to provide updates to the vendor, who is investigating the issue.<\/p>\n<p>*** Previous Update ***<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:50am on 03\/27\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>Service Now, the ticketing system used by the IS&#038;T Help Center is experiencing degraded performance.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service Now, the ticketing system used by the IS&#038;T Help Center is operating normally again. &#8230;<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/54606"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=54606"}],"version-history":[{"count":9,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/54606\/revisions"}],"predecessor-version":[{"id":55257,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/54606\/revisions\/55257"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=54606"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=54606"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=54606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}