{"id":53770,"date":"2012-02-29T22:14:07","date_gmt":"2012-03-01T03:14:07","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=53770"},"modified":"2023-04-04T10:27:34","modified_gmt":"2023-04-04T14:27:34","slug":"buworks-functions-may-be-unavailable-internal-server-error","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/02\/29\/buworks-functions-may-be-unavailable-internal-server-error\/","title":{"rendered":"Resolved: BUworks functions may be unavailable &#8211; Internal Server Error"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:50pm on 02\/29\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 11:15pm on 02\/29\/2012<br \/>\n<strong>Services Impacted:<\/strong> BUworks (SAP)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients received &#8220;500 Internal Server Error&#8221; when attempting to access various functions of BUworks (SAP), such as Employee Self-Service or Manager Self-Service.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>A cached storage area on the backend system was filled. IS&#038;T teams cleaned it out and restarted the service.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<h4 aria-hidden=\"true\">Current Status<\/h4>\n<p><!-- This h4 is not included in the accessibility tree and therefore ignored by the rule --><br \/>\nIS&#038;T teams continue to actively work on the issue.<\/p>\n<p><strong>Next Update:<\/strong> 12:05am on 03\/01\/2012<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:50pm on 02\/29\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients may receive &#8220;500 Internal Server Error&#8221; when attempting to access various functions of BUworks (SAP), such as Employee Self-Service or Manager Self-Service.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 11:05pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>Time of Resolution:<\/strong> 11:15pm on 02\/29\/2012<br \/>\nIS&#038;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53770"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=53770"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53770\/revisions"}],"predecessor-version":[{"id":144710,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53770\/revisions\/144710"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=53770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=53770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=53770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}