{"id":53101,"date":"2012-02-09T16:18:06","date_gmt":"2012-02-09T21:18:06","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=53101"},"modified":"2013-03-13T16:42:57","modified_gmt":"2013-03-13T20:42:57","slug":"exchange-e-mail-may-be-unavailable-on-blackberry-devices","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/02\/09\/exchange-e-mail-may-be-unavailable-on-blackberry-devices\/","title":{"rendered":"Resolved: Exchange e-mail may be unavailable on Blackberry devices"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 02\/09\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 06:00am on 02\/10\/2012<br \/>\n<strong>Services Impacted:<\/strong> Email &#8211; Exchange<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients using Blackberry mobile devices with Exchange email did not be receive new messages. Clients were still be able to make and receive calls or text messages.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved this incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The Blackberry Enterprise Service was restarted.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 02\/09\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#8211; Exchange on Blackberry devices<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients using Blackberry mobile devices with Exchange email may not be receiving new messages. Clients will still be able to make and receive calls or text messages.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>This post will be updated once the incident has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&amp;T teams have resolved this incident&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53101"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=53101"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53101\/revisions"}],"predecessor-version":[{"id":63922,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53101\/revisions\/63922"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=53101"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=53101"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=53101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}