{"id":53078,"date":"2012-02-09T09:52:54","date_gmt":"2012-02-09T14:52:54","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=53078"},"modified":"2013-03-13T13:40:30","modified_gmt":"2013-03-13T17:40:30","slug":"voicemail-subscriber-portal-page-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/02\/09\/voicemail-subscriber-portal-page-currently-unavailable\/","title":{"rendered":"Resolved: Voicemail subscriber portal page currently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:30am on 02\/09\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 10:30am on 02\/09\/2012<br \/>\n<strong>Services Impacted:<\/strong> Voicemail<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to nowmsg.bu.edu, the Boston University Voicemail subscriber portal page, was unavailable. Voicemail remained operational, including email and SMS notifications of new messages. Only the subscriber portal page was affected.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>Maintenance to a front-end web server required the NowMsg service to be restarted.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:30am on 02\/09\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Voicemail<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to nowmsg.bu.edu, the Boston University Voicemail subscriber portal page, is currently unavailable. Voicemail is still operating normally, including email and SMS notifications of new messages. Only the subscriber portal page is affected.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>This post will be updated once this incident has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>Time of Resolution:<\/strong> 10:30am on 02\/09\/2012<br \/>\nIS&amp;T teams have resolved the incident.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53078"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=53078"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53078\/revisions"}],"predecessor-version":[{"id":63746,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53078\/revisions\/63746"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=53078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=53078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=53078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}