{"id":53030,"date":"2012-02-08T10:30:12","date_gmt":"2012-02-08T15:30:12","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=53030"},"modified":"2012-02-08T14:01:34","modified_gmt":"2012-02-08T19:01:34","slug":"servicenow-loading-slowly","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/02\/08\/servicenow-loading-slowly\/","title":{"rendered":"Resolved: ServiceNow loading slowly"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:20am on 02\/08\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 12:10pm on 02\/08\/2012<br \/>\n<strong>Services Impacted:<\/strong> ServiceNow<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow was degraded. The service was available, but took some time for pages to reload.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have confirmed that service has returned to normal. The vendor will continue to monitor for additional service degradation.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><br \/>\n<strong>Incident Discovery Time:<\/strong> 10:20am on 02\/08\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow is currently degraded. The service is still available, but will take some time for pages to reload.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating with assistance from the vendor.<\/p>\n<p>This post will be updated when service has been restored.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:20am on 02\/08\/2012<br \/>\nServiceNow is currently degraded. The service is still available, but will take some time for pages to reload&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53030"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=53030"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53030\/revisions"}],"predecessor-version":[{"id":53045,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/53030\/revisions\/53045"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=53030"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=53030"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=53030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}