{"id":52962,"date":"2012-02-06T17:13:07","date_gmt":"2012-02-06T22:13:07","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=52962"},"modified":"2012-02-06T17:36:36","modified_gmt":"2012-02-06T22:36:36","slug":"database-unavailability-thin-clients-and-terminal-services-affected","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/02\/06\/database-unavailability-thin-clients-and-terminal-services-affected\/","title":{"rendered":"Resolved: Database unavailability &#8211; Thin Clients and Terminal Services affected"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 05:02pm on 02\/06\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 05:30pm on 02\/06\/2012<br \/>\n<strong>Services Impacted:<\/strong> OnBase<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Services impacted Thin clients, terminal servers and associated databases were unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The database server was down and IS &amp; T teams restarted it.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 05:02pm on 02\/06\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> BU Common @ Mugar, Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>Thin Client computers, such as those at the BU Common @ Mugar, are currently unavailable, as are Terminal Services.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>IS&amp;T team are also identifying if any additional services are impacted and will post them here as they become known.<\/p>\n<p><strong>Next Update:<\/strong> 06:05pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS &amp; T teams have resolved this incident at 5:30 pm on 2\/6\/2012<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 05:02pm on 02\/06\/2012<br \/>\nThin Client computers, such as those at the BU Common @ Mugar, are currently unavailable, as are Terminal Services.<br \/>\nIS&amp;T teams are also identifying if any additional services are impacted and will post them on Tech Web as they are known&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/52962"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=52962"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/52962\/revisions"}],"predecessor-version":[{"id":52966,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/52962\/revisions\/52966"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=52962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=52962"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=52962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}