{"id":52430,"date":"2012-01-09T16:35:10","date_gmt":"2012-01-09T21:35:10","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=52430"},"modified":"2023-04-04T12:53:50","modified_gmt":"2023-04-04T16:53:50","slug":"exchange-e-mail-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/01\/09\/exchange-e-mail-is-unavailable\/","title":{"rendered":"Resolved: Exchange, BUworks, Voicemail, Echo360, Blackboard Learn, and thin clients are unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:25pm on 01\/09\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 07:10pm on 01\/09\/2012<br \/>\n<strong>Services Impacted:<\/strong> Blackboard Learn, BUworks (SAP), Email &#8211; Exchange, Echo360 &#8211; Classroom Recording Service, FileMaker, Kuali Coeus, Quest AppPortal, Voice Mail, Web-based access to Exchange email &#8211; Xmail, WordPress Websites<\/p>\n<h4>Description of Impact<\/h4>\n<p>A number of services were unavailable including BUworks (SAP), Exchange, Blackboard Learn, Thin Clients, Echo360, Voice Mail, and others.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<br \/>\n<!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<h4 aria-hidden=\"true\">Update Time:<\/h4>\n<p><!-- This h4 is not included in the accessibility tree and therefore ignored by the rule --><br \/>\nIS&amp;T teams are actively restoring services. BUworks (SAP), Exchange, Blackboard Learn, Thin Clients, Echo360, and Voice Mail have been restored. Additional services will be added to this list as they become available.<\/p>\n<p><strong>Next Update:<\/strong> 07:27pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<h4 aria-hidden=\"true\">Update Time:<\/h4>\n<p><!-- This h4 is not included in the accessibility tree and therefore ignored by the rule -->05:27pm<\/p>\n<p>IS&amp;T teams are actively investigating this incident.<\/p>\n<p><strong>Next Update:<\/strong> 06:27pm<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:25pm on 01\/09\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn, BUworks (SAP), Email &#8211; Exchange, Echo360 &#8211; Classroom Recording Service, Voice Mail, Web-based access to Exchange email &#8211; Xmail<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to Exchange, BUworks, Voicemail, Echo360, Blackboard Learn, and thin clients are currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of this incident, but continue to investigate.<\/p>\n<h4>Additional Information<\/h4>\n<p>Additional services including Echo360, Blackboard Learn, thin clients, BUworks, and voicemail have been identified as being unavailable since this incident was originally reported.<\/p>\n<p><strong>Next Update:<\/strong> 05:44pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 04:25pm on 01\/09\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#8211; Exchange, Web-based access to Exchange email &#8211; Xmail<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to Exchange, BUworks, Voicemail, and thin clients are currently unavailable.<\/p>\n","protected":false},"excerpt":{"rendered":"<h4>Update Time: <\/h4>\n<p>06:27pm<br \/>\nIS&amp;T teams are actively restoring services. BUworks (SAP), Exchange, Blackboard Learn, and Voice Mail have been restored. Additional services will be added to this list as they become available&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/52430"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=52430"}],"version-history":[{"count":19,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/52430\/revisions"}],"predecessor-version":[{"id":144750,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/52430\/revisions\/144750"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=52430"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=52430"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=52430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}