{"id":51739,"date":"2011-12-13T07:39:36","date_gmt":"2011-12-13T12:39:36","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=51739"},"modified":"2013-03-13T16:42:37","modified_gmt":"2013-03-13T20:42:38","slug":"bu-google-mail-and-servicenow-intermittently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2011\/12\/13\/bu-google-mail-and-servicenow-intermittently-unavailable\/","title":{"rendered":"Resolved: BU Google Mail and ServiceNow intermittently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:18am on 12\/13\/2011<br \/>\n<strong>Time of Resolution:<\/strong> 08:51am on 12\/13\/2011<br \/>\n<strong>Services Impacted:<\/strong> Email &#8211; BU Google Apps, ServiceNow, Shibboleth<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Applications, such as BU Google Mail or ServiceNow, that utilize Shibboleth as part of WebLogin authentication were intermittently unavailable if a client was not already authenticated.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Update Time:<\/strong> 07:53am on 12\/13\/2011<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#8211; BU Google Apps, ServiceNow, Shibboleth<\/p>\n<h4>Description of Impact<\/h4>\n<p>Applications, such as BU Google Mail or ServiceNow, that utilize Shibboleth as part of WebLogin authentication may be intermittently unavailable if a client is not already authenticated.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating. It appears that service is only degraded. If you receive this error, we recommend reloading the site in your browser since this issue is intermittent. <\/p>\n<p><strong>Next Update:<\/strong> 08:55am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 07:18am on 12\/13\/2011<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#8211; BU Google Apps, ServiceNow, Shibboleth<\/p>\n<h4>Description of Impact<\/h4>\n<p>Applications, such as BU Google Mail or ServiceNow, that utilize Shibboleth as part of WebLogin authentication may be intermittently unavailable if a client is not already authenticated.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 08:30am<\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>Time of Resolution:<\/strong> 08:51am on 12\/13\/2011<br \/>\nApplications, such as BU Google Mail or ServiceNow, that utilize Shibboleth as part of WebLogin authentication were intermittently unavailable if a client was not already authenticated. IS&amp;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/51739"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=51739"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/51739\/revisions"}],"predecessor-version":[{"id":63919,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/51739\/revisions\/63919"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=51739"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=51739"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=51739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}