{"id":51194,"date":"2011-11-22T11:52:34","date_gmt":"2011-11-22T16:52:34","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=51194"},"modified":"2011-12-02T10:30:03","modified_gmt":"2011-12-02T15:30:03","slug":"servicenow-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2011\/11\/22\/servicenow-is-unavailable\/","title":{"rendered":"Resolved: ServiceNow is unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:40am on 11\/22\/2011<br \/>\n<strong>Time of Resolution:<\/strong> 12:05pm on 11\/22\/2011<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow was unavailable to all clients.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident with assistance from the vendor.<br \/>\n<!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:40am on 11\/22\/2011<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 12:48pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 11:40am on 11\/22\/2011<br \/>\nTime of Resolution: 12:05pm on 11\/22\/2011<br \/>\nServiceNow was unavailable to all clients.<br \/>\nIS&#038;T teams have resolved the incident with assistance from the vendor.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/51194"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=51194"}],"version-history":[{"count":9,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/51194\/revisions"}],"predecessor-version":[{"id":51505,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/51194\/revisions\/51505"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=51194"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=51194"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=51194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}