{"id":50975,"date":"2011-11-06T06:28:20","date_gmt":"2011-11-06T11:28:20","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=50975"},"modified":"2011-11-27T01:16:26","modified_gmt":"2011-11-27T06:16:26","slug":"mainframe-hosted-applications-are-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2011\/11\/06\/mainframe-hosted-applications-are-unavailable\/","title":{"rendered":"Resolved – Mainframe hosted applications were unavailable"},"content":{"rendered":"

Incident Discovery Time<\/strong>: 06:15am on 11\/06\/2011
\nTime of Resolution<\/strong>: 03:50pm on 11\/06\/2011<\/p>\n

Services Impacted<\/strong>: The Links, Other – see description<\/p>\n

Description of Impact<\/h4>\n

Access to mainframe hosted applications (such as The Links, Galaxy, Kuali Coeus, OnBase, iMedRIS, Enterprise Data Warehouse, and BUworks legacy systems) were unavailable.<\/p>\n

Incident Description and Resolution<\/h4>\n

IS&T teams have resolved the incident with the vendor.<\/p>\n

Additional Information<\/h4>\n

Student Web Registration will be rescheduled.
\n<\/p>\n

Previous Update<\/h4>\n

02:50pm<\/p>\n

IS&T teams are in the process of restoring all services. Full service restoration is expected by 4:00pm.<\/p>\n

04:00pm<\/p>\n

Previous Update<\/h4>\n

01:35pm on 11\/06\/2011<\/p>\n

IS&T and the vendor have identified and implemented repairs. Comprehensive testing and certification is underway. If these procedures are successful, we project service restoration by late afternoon.<\/p>\n

Next Update<\/strong>: 02:20pm<\/p>\n

Previous Update<\/h4>\n

12:50pm on 11\/06\/2011<\/p>\n

IS&T teams continue to work with the vendor on this incident.<\/p>\n

Next Update<\/strong>: 01:50pm<\/p>\n

Previous Update<\/h4>\n

11:50am on 11\/06\/2011<\/p>\n

IS&T teams continue to work with the vendor on this incident. The affected population has been informed via broadcast mail that Web Registration has been cancelled for today, 11\/06\/2011. Please refer to the Office of the University Registrar’s home page for more information: http:\/\/www.bu.edu\/registrar\/<\/a><\/p>\n

Next Update<\/strong>: 12:50pm<\/p>\n

Previous Update<\/h4>\n

10:50am on 11\/06\/2011<\/p>\n

IS&T teams continue to work with the vendor on this incident. The affected population has been informed via broadcast mail. Please refer to the Office of the University Registrar’s home page for more information: http:\/\/www.bu.edu\/registrar\/<\/a><\/p>\n

Next Update<\/strong>: 11:50am<\/p>\n

Previous Update<\/h4>\n

09:50am on 11\/06\/2011<\/p>\n

IS&T teams continue to work with the vendor to identify the cause of this incident. The affected population has been informed via broadcast mail. Please refer to the Office of the University Registrar’s home page for more information: http:\/\/www.bu.edu\/registrar\/<\/a><\/p>\n

Next Update:<\/strong> 10:50am<\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time<\/strong>: 06:15am on 11\/06\/2011<\/p>\n

Services Impacted<\/strong>: The Links, Galaxy, Kuali Coeus, OnBase, iMedRIS, Enterprise Data Warehouse, and BUworks legacy systems<\/p>\n

Description of Impact<\/h4>\n

Access to mainframe hosted applications (such as The Links, Galaxy, Kuali Coeus, OnBase, iMedRIS, Enterprise Data Warehouse, and BUworks legacy systems) is currently unavailable.<\/p>\n

Current Status<\/h4>\n

IS&T teams are working with the vendor to identify the cause of this incident.<\/p>\n

Additional Information<\/h4>\n

WebReg has been postponed due to this incident. The affected population is being informed via broadcast mail. Please refer to the Office of the University Registrar’s home page for more information: http:\/\/www.bu.edu\/registrar\/<\/a><\/p>\n

Next Update<\/strong>: 09:50am<\/p>\n

Previous Update<\/h4>\n

08:20am on 11\/06\/2011<\/p>\n

IS&T teams continue to work with the vendor to identify a solution.<\/p>\n

IS&T teams have also identified that Kuali Coeus, OnBase, iMedRIS, and Enterprise Data Warehouse are also unavailable.<\/p>\n

Next Update<\/strong>: 09:20am<\/p>\n

Previous Update<\/h4>\n

07:20am on 11\/06\/2011<\/p>\n

IS&T teams continue to work with the vendor to identify a solution.<\/p>\n

Next Update<\/strong>: 08:20am<\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time<\/strong>: 06:15am on 11\/06\/2011<\/p>\n

Services Impacted<\/strong>: The Links, Other – see description<\/p>\n

Description of Impact<\/h4>\n

Access to mainframe hosted applications (such as The Links, Galaxy, and BUworks legacy systems) is currently unavailable.<\/p>\n

Current Status<\/h4>\n

IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor.<\/p>\n

Next Update:<\/strong> 07:20am<\/p>\n","protected":false},"excerpt":{"rendered":"

06:15am on 11\/06\/2011
\nAccess to mainframe hosted applications (such as The Links, Galaxy, Kuali Coeus, OnBase, iMedRIS, Enterprise Data Warehouse, and BUworks legacy systems) is currently unavailable.<\/p>\n

WebReg has been postponed due to this incident….<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/50975"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=50975"}],"version-history":[{"count":19,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/50975\/revisions"}],"predecessor-version":[{"id":51304,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/50975\/revisions\/51304"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=50975"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=50975"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=50975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}