{"id":50301,"date":"2011-11-01T10:48:50","date_gmt":"2011-11-01T14:48:50","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=50301"},"modified":"2014-10-01T06:01:12","modified_gmt":"2014-10-01T10:01:12","slug":"service-impacting-incident-exchange-email-slow-or-intermittent","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2011\/11\/01\/service-impacting-incident-exchange-email-slow-or-intermittent\/","title":{"rendered":"Resolved – Exchange e-mail slow or intermittent"},"content":{"rendered":"

Incident Discovery Time:<\/strong> 11:30am on 11\/01\/2011
\nTime of Resolution:<\/strong> 07:30pm on 11\/01\/2011<\/p>\n

Services Impacted:<\/strong> Email – Exchange<\/p>\n

Description of Impact<\/h4>\n

Exchange email access issues were reported by some clients.<\/p>\n

Incident Description and Resolution<\/h4>\n

IS&T teams have resolved the incident.
\n<\/p>\n

Previous Updates<\/h4>\n

Incident Discovery Time:<\/strong> 11:30am on 11\/01\/2011<\/p>\n

Services Impacted:<\/strong> Email – Exchange<\/p>\n

Description of Impact<\/h4>\n

Exchange email access issues reported by some clients.<\/p>\n

Current Status<\/h4>\n

IS&T teams continue to investigate the issue with the vendor.<\/p>\n

Next Update:<\/strong> 7:30pm<\/p>\n

Previous Updates<\/h4>\n

Incident Discovery Time:<\/strong> 11:30am on 11\/01\/2011<\/p>\n

Services Impacted:<\/strong> Email – Exchange<\/p>\n

Description of Impact<\/h4>\n

Exchange email access issues reported by some clients.<\/p>\n

Current Status<\/h4>\n

IS&T teams continue to investigate the issue with the vendor.<\/p>\n

Next Update:<\/strong> 6:30pm<\/p>\n

Previous Updates<\/h4>\n

Incident Discovery Time:<\/strong> 11:30am on 11\/01\/2011<\/p>\n

Services Impacted:<\/strong> Email – Exchange<\/p>\n

Description of Impact<\/h4>\n

Exchange email access issues reported by some clients.<\/p>\n

Current Status<\/h4>\n

IS&T teams continue to investigate the issue with the vendor.<\/p>\n

Next Update:<\/strong> 5:30pm<\/p>\n

Previous Updates<\/h4>\n

Incident Discovery Time:<\/strong> 11:30am on 11\/01\/2011<\/p>\n

Services Impacted:<\/strong> Email – Exchange<\/p>\n

Description of Impact<\/h4>\n

Exchange email access issues reported by some clients.<\/p>\n

Current Status<\/h4>\n

IS&T teams continue to investigate the issue with the vendor.<\/p>\n

Next Update:<\/strong> 4:30pm<\/p>\n

Previous Updates<\/h4>\n

Incident Discovery Time:<\/strong> 11:30am on 11\/01\/2011<\/p>\n

Services Impacted:<\/strong> Email – Exchange<\/p>\n

Description of Impact<\/h4>\n

Exchange email access issues reported by some clients.<\/p>\n

Current Status<\/h4>\n

IS&T teams continue to investigate the issue with the vendor.<\/p>\n

Next Update:<\/strong> 3:30pm<\/p>\n

Previous Updates<\/h4>\n

Incident Discovery Time:<\/strong> 11:30am on 11\/01\/2011<\/p>\n

Services Impacted:<\/strong> Email – Exchange<\/p>\n

Description of Impact<\/h4>\n

Exchange email access issues reported by some clients.<\/p>\n

Current Status<\/h4>\n

IS&T teams continue to investigate the issue with the vendor.<\/p>\n

Next Update:<\/strong> 2:30pm<\/p>\n

Previous Updates<\/h4>\n

Incident Discovery Time:<\/strong> 11:30am on 11\/01\/2011<\/p>\n

Services Impacted:<\/strong> Email – Exchange<\/p>\n

Description of Impact<\/h4>\n

Exchange email access issues reported by some clients.<\/p>\n

Current Status<\/h4>\n

IS&T teams continue to investigate the issue with the vendor.<\/p>\n

Next Update:<\/strong> 1:30pm<\/p>\n

Previous Updates<\/h4>\n

Incident Discovery Time:<\/strong> 11:30am on 11\/01\/2011<\/p>\n

Services Impacted:<\/strong> Email – Exchange<\/p>\n

Description of Impact<\/h4>\n

Exchange email access issues reported again.<\/p>\n

Current Status<\/h4>\n

IS&T teams are investigating the issue with the vendor.<\/p>\n

Next Update:<\/strong> 12:30pm<\/p>\n

Previous Updates<\/h4>\n

Incident Discovery Time: <\/strong>10:40am on 11\/01\/2011
\nTime of Resolution: <\/strong>11:11am on 11\/01\/2011<\/p>\n

Services Impacted:<\/strong> Email – Exchange<\/p>\n

Description of Impact<\/h4>\n

Exchange em-ail delivery was slow for some clients. Some reported access issues to email via the web interface. There may also have been calendar issues.<\/p>\n

Incident Description and Resolution<\/h4>\n

IS&T teams have resolved the incident.<\/p>\n","protected":false},"excerpt":{"rendered":"

Time of Resolution: 07:30pm on 11\/01\/2011
\nExchange e-mail access issues were reported by some clients.
\nIS&T teams have resolved the incident….<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/50301"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=50301"}],"version-history":[{"count":34,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/50301\/revisions"}],"predecessor-version":[{"id":85388,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/50301\/revisions\/85388"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=50301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=50301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=50301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}