{"id":49325,"date":"2011-09-24T08:26:50","date_gmt":"2011-09-24T12:26:50","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=49325"},"modified":"2013-03-13T16:41:39","modified_gmt":"2013-03-13T20:41:39","slug":"incoming-e-mail-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2011\/09\/24\/incoming-e-mail-unavailable\/","title":{"rendered":"Resolved &#8211; Incoming e-mail delivery degraded"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:50am on 09\/24\/2011<br \/>\n<strong>Time of Resolution:<\/strong> 12:20pm on 09\/24\/2011<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#8211; ACS, Email &#8211; Exchange<\/p>\n<h4>Description of Impact<\/h4>\n<p>Incoming email delivery was severely degraded, but was not completely unavailable. This meant that messages sent from non-BU email senders were not being delivered to BU email addresses in a timely manner.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have restored incoming email delivery to normal capacity.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><em>11:25am on 09\/24\/2011<\/em><\/p>\n<p>Incoming email delivery continues to be degraded, but capacity is being restored and service is improving.<\/p>\n<p>IS&amp;T teams continue to work toward a resolution.<\/p>\n<p><strong>Next Update:<\/strong> 12:25pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><em>10:25am on 09\/24\/2011<\/em><\/p>\n<p>Incoming email delivery continues to be severely degraded, but is not completely unavailable.<\/p>\n<p>IS&amp;T teams continue to work toward a resolution.<\/p>\n<p><strong>Next Update:<\/strong> 11:25am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><em>09:25am on 09\/24\/2011<\/em><\/p>\n<p>Incoming email delivery may be severely degraded, but is not completely unavailable.<\/p>\n<p>IS&amp;T teams have identified the cause of the incident and are working toward a resolution.<\/p>\n<p><strong>Next Update:<\/strong> 10:25am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p>I<strong>ncident Discovery Time:<\/strong> 07:50am on 09\/24\/2011<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#8211; ACS, Email &#8211; Exchange<\/p>\n<h4>Description of Impact<\/h4>\n<p>Incoming email relay servers are currently unavailable. This means that messages sent from non-BU email senders are not currently being delivered to BU email addresses.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 09:25am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incoming e-mail delivery was severely degraded, but was not completely unavailable. IS&amp;T teams have restored incoming e-mail delivery to normal capacity&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/49325"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=49325"}],"version-history":[{"count":14,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/49325\/revisions"}],"predecessor-version":[{"id":63911,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/49325\/revisions\/63911"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=49325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=49325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=49325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}