{"id":49094,"date":"2011-09-13T11:58:34","date_gmt":"2011-09-13T15:58:34","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=49094"},"modified":"2011-10-24T12:12:40","modified_gmt":"2011-10-24T16:12:40","slug":"servicenow-unavailable-2","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2011\/09\/13\/servicenow-unavailable-2\/","title":{"rendered":"Resolved &#8211; ServiceNow unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time<\/strong>: 11:45am on 09\/13\/2011<br \/>\n<strong>Time of Resolution: <\/strong>12:15pm on 09\/13\/2011<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4?Description of Impact<\/h4>\n<p>ServiceNow enterprise service management ticketing tool was unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident with assistance from the vendor.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:45am on 09\/13\/2011<\/p>\n<p><strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow enterprise service management ticketing tool is unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating with the vendor.<\/p>\n<p><strong>Next Update:<\/strong> 01:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow enterprise service management ticketing tool was unavailable&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/49094"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=49094"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/49094\/revisions"}],"predecessor-version":[{"id":50195,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/49094\/revisions\/50195"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=49094"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=49094"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=49094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}