{"id":49019,"date":"2011-09-09T12:49:51","date_gmt":"2011-09-09T16:49:51","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=49019"},"modified":"2011-10-24T13:19:20","modified_gmt":"2011-10-24T17:19:20","slug":"service-impacting-incident-myprint","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2011\/09\/09\/service-impacting-incident-myprint\/","title":{"rendered":"Resolved &#8211; Service-Impacting Incident &#8211; MyPrint"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:30pm on 09\/09\/2011<br \/>\n<strong>Time of Resolution:<\/strong> 01:12pm on 09\/09\/2011<br \/>\n<strong><br \/>\nServices Impacted:<\/strong> MyPrint<\/p>\n<h4>Description of Impact<\/h4>\n<p>MyPrint was unavailable. Clients could send jobs and queue them, but not release them.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><em>01:05pm on 09\/09\/2011<\/em><\/p>\n<p>Print jobs can be sent in and are being queued. Clients will be able to print these jobs once the service is restored.<\/p>\n<p>IS&#038;T teams have identified the cause of the incident and are working toward resolution.<\/p>\n<p><strong>Next Update:<\/strong> 2:05pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:30pm on 09\/09\/2011<\/p>\n<p><strong>Services Impacted:<\/strong> MyPrint<\/p>\n<h4>Description of Impact<\/h4>\n<p>MyPrint is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 01:50pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>MyPrint is currently unavailable. Print jobs can be sent in and are being queued. Clients will be able to print these jobs once the service is restored&#8230;.<\/p>\n","protected":false},"author":3063,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/49019"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3063"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=49019"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/49019\/revisions"}],"predecessor-version":[{"id":49022,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/49019\/revisions\/49022"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=49019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=49019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=49019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}