{"id":48492,"date":"2011-08-24T07:12:37","date_gmt":"2011-08-24T11:12:37","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=48492"},"modified":"2023-04-04T10:29:04","modified_gmt":"2023-04-04T14:29:04","slug":"service-impacting-incident-echo360-classroom-recording","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2011\/08\/24\/service-impacting-incident-echo360-classroom-recording\/","title":{"rendered":"Resolved &#8211; Service-impacting Incident &#8211; Echo360 Classroom Recording"},"content":{"rendered":"<p><em>12:50pm on 08\/24\/2011<\/em><\/p>\n<p>Playback of Echo360 recordings is restored. A workaround has been determined for a remaining issue impacting departmental admins.<\/p>\n<p>The vendor is performing an in-depth analysis to resolve this issue, and IS&amp;T staff continue to work with the vendor.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><em>11:50am on 08\/24\/2011<\/em><\/p>\n<p>Playback of Echo 360 now working. Department administrators are still affected.<\/p>\n<p>IS&amp;T teams continue to work with the vendor to resolve this issue.<\/p>\n<p><strong>Next Update: <\/strong>12:50am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><em>10:50am on 08\/24\/2011<\/em><\/p>\n<p>IS&amp;T teams continue to work with the vendor to resolve this issue.<\/p>\n<p><strong>Next Update: <\/strong>11:50am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><em>09:50am on 08\/24\/2011<\/em><\/p>\n<p>IS&amp;T teams continue to work with the vendor to resolve this issue.<\/p>\n<p><strong>Next Update: <\/strong>10:50am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><em>08:50am on 08\/24\/2011<\/em><\/p>\n<p>Some recordings are now listed in the ESS administrative GUI. IS&amp;T teams continue to work with the vendor to resolve this issue.<\/p>\n<p><strong>Next Update:<\/strong> 09:50am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><em>07:50am on 08\/24\/2011<\/em><\/p>\n<p>ESS (the GUI used by departmental administrators) does not currently list recordings. If a URL to a recording is known, the recording will play back. Departmental administrators can schedule recordings via ESS or start recordings directly on their appliances. Any recordings created during this incident will be published after its resolution.<\/p>\n<p>IS&amp;T teams are working with the service vendor to resolve this issue.<\/p>\n<p><strong>Next Update: <\/strong>08:50am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 07:00am on 08\/24\/2011<\/p>\n<p><strong>Services Impacted: <\/strong>Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<br \/>\nDue to maintenance scheduled from 5:00am-6:30am, the Echo360 Classroom Recording Service is still currently unavailable.<\/h4>\n<h4 aria-hidden=\"true\">Current Status<br \/>\nIS&amp;T teams are working to resolve the issue.<\/h4>\n<p><!-- This h4 is not included in the accessibility tree and therefore ignored by the rule --><br \/>\n<strong>Next Update:<\/strong> 08:00am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Due to maintenance scheduled from 5:00am-6:30am, the Echo360 Classroom Recording Service is partially unavailable.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/48492"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=48492"}],"version-history":[{"count":14,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/48492\/revisions"}],"predecessor-version":[{"id":144712,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/48492\/revisions\/144712"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=48492"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=48492"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=48492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}