{"id":46955,"date":"2011-07-02T08:59:30","date_gmt":"2011-07-02T12:59:30","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=46955"},"modified":"2011-10-21T14:30:50","modified_gmt":"2011-10-21T18:30:50","slug":"resolved-service-impacting-incident-bu-google-apps-servicenow-and-shibboleth-authenticated-services","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2011\/07\/02\/resolved-service-impacting-incident-bu-google-apps-servicenow-and-shibboleth-authenticated-services\/","title":{"rendered":"Resolved &#8211; Service-impacting Incident &#8211; BU Google Apps, ServiceNow, and Shibboleth authenticated services"},"content":{"rendered":"<p>Incident Discovery Time: 07:55am on 07\/02\/2011<br \/>\nTime of Resolution: 08:55am on 07\/02\/2011<\/p>\n<p>Services Impacted: Shibboleth, Other &#8211; see description<\/p>\n<p>Description of Impact<br \/>\nServices that use Shibboleth authentication, such as BU Google Apps or ServiceNow, were unavailable.<\/p>\n<p>Incident Description and Resolution<br \/>\nIS&amp;T teams have resolved the incident and will continue to monitor normal operation. <\/p>\n<p>***previous update***<\/p>\n<p>Incident Discovery Time: 07:55am on 07\/02\/2011<\/p>\n<p>Services Impacted: Shibboleth, Other &#8211; see description<\/p>\n<p>Description of Impact<br \/>\nServices using Shibboleth authentication, such as BU Google Apps or ServiceNow, are currently unavailable.<\/p>\n<p>Current Status<br \/>\nIS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p>Additional Information<br \/>\nWe will post additional affected services here as they are identified.<\/p>\n<p>Next Update: 09:20am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Time of Resolution: 08:55am on 07\/02\/2011<br \/>\nServices that use Shibboleth authentication, such as BU Google Apps or ServiceNow, were unavailable.<br \/>\nIS&amp;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/46955"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=46955"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/46955\/revisions"}],"predecessor-version":[{"id":50060,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/46955\/revisions\/50060"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=46955"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=46955"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=46955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}