{"id":43427,"date":"2011-03-11T16:34:42","date_gmt":"2011-03-11T21:34:42","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=43427"},"modified":"2012-02-24T15:02:24","modified_gmt":"2012-02-24T20:02:24","slug":"information-on-service-management-now-available","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2011\/03\/11\/information-on-service-management-now-available\/","title":{"rendered":"Service Management Information"},"content":{"rendered":"<p>Service Management-related information is <a href=\"https:\/\/www.bu.edu\/tech\/about\/service\/\">now available<\/a>, with a link in the TechWeb footer. Topics include a brief introduction to our work with ServiceNow and detailed information on our Change Management process. A new compilation of <a href=\"https:\/\/www.bu.edu\/tech\/about\/service\/itil-learning-resources\/\">ITIL Learning Resources<\/a> for the BU community includes links to video recordings of <a title=\"Third Sky\" href=\"http:\/\/www.thirdsky.com\/\">Third Sky&#8217;s<\/a> half-day ITIL Awareness session, sponsored by IS&amp;T and presented on 16-Feb-2011. We\u2019ll post other timely information here soon, including progress updates on our work with ServiceNow<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Timely information, including a new compilation of ITIL Learning Resources for the BU community, is now available on TechWeb&#8230;.<\/p>\n","protected":false},"author":1303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/43427"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=43427"}],"version-history":[{"count":13,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/43427\/revisions"}],"predecessor-version":[{"id":53639,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/43427\/revisions\/53639"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=43427"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=43427"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=43427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}