{"id":43257,"date":"2011-03-07T15:16:49","date_gmt":"2011-03-07T19:16:49","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=43257"},"modified":"2011-10-21T15:25:42","modified_gmt":"2011-10-21T19:25:42","slug":"service-impacting-incident-voice-mail","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2011\/03\/07\/service-impacting-incident-voice-mail\/","title":{"rendered":"Resolved- Service-impacting Incident &#8211; Voice Mail"},"content":{"rendered":"<p>Incident Discovery Time: 02:55pm on 03\/07\/2011<br \/>\nTime of Resolution: 03:45pm on 03\/07\/2011<\/p>\n<p>Services Impacted: Voice Mail<\/p>\n<p>Description of Impact<br \/>\nVoicemail system was unaccessable or would cut off when client calls it.<\/p>\n<p>Incident Description and Resolution<br \/>\nIncident has been resolved. IS&amp;T will continue to investigate root cause with vendor.<\/p>\n<p>*** previous update ***<\/p>\n<p>Incident Discovery Time: 02:55pm on 03\/07\/2011<\/p>\n<p>Services Impacted: Voice Mail<\/p>\n<p>Description of Impact<br \/>\nVoice mail system is unaccessable or will cut off when client calls.<\/p>\n<p>Current Status<br \/>\nIS&amp;T teams are working with the vendor to resolve the issue.<\/p>\n<p>Next Update: 03:55pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Time of Resolution: 03:45pm on 03\/07\/2011<\/p>\n<p>Voicemail system was unaccessable or would cut off when client calls it.<br \/>\nIncident has been resolved. IS&amp;T will continue to investigate root cause with vendor&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/43257"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=43257"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/43257\/revisions"}],"predecessor-version":[{"id":50095,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/43257\/revisions\/50095"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=43257"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=43257"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=43257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}