{"id":163447,"date":"2026-10-04T13:51:14","date_gmt":"2026-10-04T17:51:14","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=163447"},"modified":"2026-10-15T08:40:33","modified_gmt":"2026-10-15T12:40:33","slug":"campus-solutions-maintenance","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/10\/04\/campus-solutions-maintenance\/","title":{"rendered":"Campus Solutions maintenance"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:13am on 10\/05\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems, Campus Solutions<\/p>\n<h4>Description of Impact<\/h4>\n<p>Campus Solutions is back up and running. The guest portal remains unavailable, so users cannot access or manage guest accounts. Some users may experience slow page loads.<\/p>\n<h4>Current Status<\/h4>\n<p>All services are available except the guest portal, which will remain down until after 10\/12. If you continue to experience challenges logging into the system please submit a ticket through ithelp@bu.edu<\/p>\n<h4>Additional Information<\/h4>\n<p>The guest portal landing page has been updated with information about how to make a payment while the portal is down.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution.<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:13am on 10\/5\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems, Campus Solutions<\/p>\n<h4>Description of Impact<\/h4>\n<p>Campus Solutions is back up and running. The guest portal remains unavailable, so users cannot access or manage guest accounts. Some users may experience slow page loads.<\/p>\n<h4>Current Status<\/h4>\n<p>There is no change since the last update. All services are available except the guest portal, which will remain down at least through the end of the day today. Page loads may be slow while systems catch up on processing.<\/p>\n<h4>Additional Information<\/h4>\n<p>We are working to post a message on the guest portal with guidance on how to complete the tasks users may have gone there to do. We apologize for the inconvenience and will post an update when the guest portal is available.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution.<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:35pm on 10\/1\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems, Campus Solutions<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some components for Campus Solutions are unavailable. The guest portal remains unavailable due to ongoing maintenance. Users will be unable to access or manage guest accounts throughout the day.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams continue to work on the maintenance and restoration of Campus Solutions. The service is expected to remain unavailable through the end of the day on Monday.<\/p>\n<h4>Additional Information<\/h4>\n<p>We apologize for the inconvenience. Please check back for further updates as we work to resolve this issue.<\/p>\n<p><strong>Next Update:<\/strong> 09:00am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 08:00am on 10\/4\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems, Campus Solutions<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some components for Campus Solutions are unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>This notification is to inform the community that this morning&#8217;s Campus Solutions maintenance has been extended, and therefore the components of the service are not yet available.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 09:13am on 10\/05\/2026 Services Impacted: Student Systems, Campus Solutions Description of Impact Campus Solutions is back up and running. The guest portal remains unavailable, so users cannot access or manage guest accounts. Some users may experience slow page loads. Current Status All services are available except the guest portal, which will remain&#8230;<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/163447"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=163447"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/163447\/revisions"}],"predecessor-version":[{"id":163597,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/163447\/revisions\/163597"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=163447"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=163447"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=163447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}