{"id":162622,"date":"2026-08-13T09:44:25","date_gmt":"2026-08-13T13:44:25","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=162622"},"modified":"2026-08-14T09:33:42","modified_gmt":"2026-08-14T13:33:42","slug":"resolved-voicemail-services-were-unavailable-across-bu-campuses","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/08\/13\/resolved-voicemail-services-were-unavailable-across-bu-campuses\/","title":{"rendered":"Resolved:  Voicemail Services were unavailable across BU campuses."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:48am on 08\/13\/2026<br \/>\n<strong>Time of Resolution:<\/strong> 09:04am on 08\/13\/2026<br \/>\n<strong>Services Impacted:<\/strong> Telephone Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Voicemail Messaging was unavailable across BU Campuses.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be caused by a rule on the Firewall.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n","protected":false},"excerpt":{"rendered":"<p>Voicemail messaging services were unavailable across BU Campuses&#8230;.<\/p>\n","protected":false},"author":5349,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/162622"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/5349"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=162622"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/162622\/revisions"}],"predecessor-version":[{"id":162625,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/162622\/revisions\/162625"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=162622"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=162622"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=162622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}