{"id":162562,"date":"2026-08-11T15:35:42","date_gmt":"2026-08-11T19:35:42","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=162562"},"modified":"2026-08-13T09:46:12","modified_gmt":"2026-08-13T13:46:12","slug":"major-incident-voicemail-services-are-currently-unavailable-across-bu-campuses","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/08\/11\/major-incident-voicemail-services-are-currently-unavailable-across-bu-campuses\/","title":{"rendered":"Resolved: Voicemail services have been restored across BU campuses."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 08\/11\/2026<br \/>\n<strong>Time of Resolution:<\/strong> 05:04pm on 08\/11\/2026<br \/>\n<strong>Services Impacted:<\/strong> Telephone Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Voicemail services have been restored across BU campuses.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams and the vendor have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be caused by a change.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 08\/11\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Telephone Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Voicemail services are currently unavailable across BU campuses.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor has reported that they are working with Cisco to resolve the issue.<\/p>\n<p><strong>Next Update:<\/strong><br \/>\n05:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 08\/11\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Telephone Services<\/p>\n<h4>Description of Impact<\/h4>\n<p><strong>Voicemail services are currently unavailable across BU campuses.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are actively working with the vendor.<\/p>\n<h4>Additional Information<\/h4>\n<p><strong>Next update will be at 4:30pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voicemail services were unavailable across BU campuses&#8230;.<\/p>\n","protected":false},"author":5349,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/162562"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/5349"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=162562"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/162562\/revisions"}],"predecessor-version":[{"id":162572,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/162562\/revisions\/162572"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=162562"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=162562"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=162562"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}