{"id":161800,"date":"2026-05-15T09:50:58","date_gmt":"2026-05-15T13:50:58","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=161800"},"modified":"2026-05-18T10:25:07","modified_gmt":"2026-05-18T14:25:07","slug":"blackboard-information-not-updating-correctly","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/05\/15\/blackboard-information-not-updating-correctly\/","title":{"rendered":"Resolved: Blackboard information was not updating correctly"},"content":{"rendered":"<p> <strong>Incident Discovery Time:<\/strong> 09:26am on 05\/15\/2026<\/p>\n<p> <strong>Incident Discovery Time:<\/strong> 09:26am on 05\/15\/2026<br \/>\n <strong>Incident Resolution Time:<\/strong> 08:00pm on 05\/17\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>An automatic update did not run successfully, and, consequently, information was not updated in Blackboard.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams identified the problem as another database job operating at the same time. Steps will be made to reschedule these jobs.<\/p>\n<h4>Additional Information<\/h4>\n<p>The problem has been intermittent since it was discovered, but a manual fix has been identified until the schedules have been adjusted.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>An automatic update did not run successfully, and, consequently, information has not been updated in Blackboard.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>This would affect new changes to Courses, Students, Enrollments, Instructors in Blackboard.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams identified the problem as another database job operating at the same time&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161800"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=161800"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161800\/revisions"}],"predecessor-version":[{"id":161806,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161800\/revisions\/161806"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=161800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=161800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=161800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}