{"id":161613,"date":"2026-04-23T09:07:49","date_gmt":"2026-04-23T13:07:49","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=161613"},"modified":"2026-04-23T16:01:54","modified_gmt":"2026-04-23T20:01:54","slug":"echo360-content-in-blackboard-is-not-available","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/04\/23\/echo360-content-in-blackboard-is-not-available\/","title":{"rendered":"RESOLVED: Echo360 content in Blackboard is not available"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:50am on 04\/23\/2026<br \/>\n<strong>Time of Resolution:<\/strong> 11:53am on 04\/23\/2026<br \/>\n<strong>Services Impacted:<\/strong> Learning Management Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>An issue with LAW students accessing the Echo 360 recording within the Blackboard LTI.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be the term being set to inactive inside Echo 360.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:50am on 04\/23\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are reporting getting a &#8216;no content&#8217; error when trying to access Echo360 content in Blackboard.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution, or major status change.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 07:50am on 04\/23\/2026 Time of Resolution: 11:53am on 04\/23\/2026 Services Impacted: Learning Management Systems Description of Impact An issue with LAW students accessing the Echo 360 recording within the Blackboard LTI. Incident Description and Resolution IS&#038;T teams have resolved the incident. Additional Information The cause of this incident was determined to be&#8230;<\/p>\n","protected":false},"author":23677,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17010,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161613"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/23677"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=161613"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161613\/revisions"}],"predecessor-version":[{"id":161620,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161613\/revisions\/161620"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=161613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=161613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=161613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}