{"id":161442,"date":"2026-04-06T17:48:35","date_gmt":"2026-04-06T21:48:35","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=161442"},"modified":"2026-04-07T10:47:58","modified_gmt":"2026-04-07T14:47:58","slug":"adobe-creative-cloud-access-and-licensing-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/04\/06\/adobe-creative-cloud-access-and-licensing-issues\/","title":{"rendered":"Resolved: Adobe Creative Cloud access and licensing issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 05:25pm on 04\/06\/2026<br \/>\n<strong>Time of Resolution:<\/strong> 06:20pm on 04\/06\/2026<br \/>\n<strong>Services Impacted:<\/strong> Client Computing &#038; Collaboration Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Users were unable to access Adobe Creative Cloud or renew their licenses.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<br \/>\nIf you continue to experience issues accessing Creative Cloud applications, please try restarting any affected applications.<\/p>\n<h4>Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 05:25pm on 04\/06\/2026<br \/>\n<strong>Services Impacted:<\/strong> Client Computing &#038; Collaboration Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Users were unable to access Adobe Creative Cloud or renew their licenses.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams were investigating the incident to determine the cause.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 05:25pm on 04\/06\/2026 Time of Resolution: 06:20pm on 04\/06\/2026 Services Impacted: Client Computing &#038; Collaboration Services Description of Impact Users were unable to access Adobe Creative Cloud or renew their licenses. Incident Description and Resolution IS&#038;T teams have resolved the incident. If you continue to experience issues accessing Creative Cloud applications, please&#8230;<\/p>\n","protected":false},"author":20853,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161442"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/20853"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=161442"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161442\/revisions"}],"predecessor-version":[{"id":161447,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161442\/revisions\/161447"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=161442"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=161442"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=161442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}