{"id":161120,"date":"2026-02-25T16:57:27","date_gmt":"2026-02-25T21:57:27","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=161120"},"modified":"2026-02-27T13:59:36","modified_gmt":"2026-02-27T18:59:36","slug":"turnitin-students-unable-to-view-grades-or-feedback","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/02\/25\/turnitin-students-unable-to-view-grades-or-feedback\/","title":{"rendered":"RESOLVED: Turnitin &#8211; students unable to view grades or feedback"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:06pm on 02\/19\/2026<br \/>\n<strong>Time of Resolution:<\/strong> 04:10pm on 02\/26\/2026<br \/>\n<strong>Services Impacted:<\/strong> Assessment Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Turnitin was experiencing a known issue where students couldn&#8217;t view their grades or feedback within the Tii platform.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a bug in the application.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 03:35pm on 02\/25\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Assessment Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Turnitin is experiencing a known issue where students can&#8217;t view their grades or feedback within the Tii platform.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating with the vendor.<\/p>\n<h4>Additional Information<\/h4>\n<p>Students can still submit their work, and instructors can still grade it &#8211; the results just aren&#8217;t visible to students currently.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution, or major status change.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 02:06pm on 02\/19\/2026 Time of Resolution: 04:10pm on 02\/26\/2026 Services Impacted: Assessment Systems Description of Impact Turnitin was experiencing a known issue where students couldn&#8217;t view their grades or feedback within the Tii platform. Incident Description and Resolution IS&#038;T teams have resolved the incident. Additional Information The cause of this incident was&#8230;<\/p>\n","protected":false},"author":23677,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161120"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/23677"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=161120"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161120\/revisions"}],"predecessor-version":[{"id":161141,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161120\/revisions\/161141"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=161120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=161120"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=161120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}