{"id":161108,"date":"2026-02-25T11:32:09","date_gmt":"2026-02-25T16:32:09","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=161108"},"modified":"2026-02-25T15:22:13","modified_gmt":"2026-02-25T20:22:13","slug":"onbase-issues-logging-in-using-application","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/02\/25\/onbase-issues-logging-in-using-application\/","title":{"rendered":"RESOLVED &#8211; OnBase: Issues logging in\/using application"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:07am on 02\/25\/2026<br \/>\n<strong>Time of Resolution:<\/strong> 12:23pm on 02\/25\/2026<br \/>\n<strong>Services Impacted:<\/strong> OnBase<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients were unable to login. Others that were in the system were getting errors when trying to perform actions.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a vendor issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:07am on 02\/25\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> OnBase<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients are unable to login. Others that are in the system are getting errors when trying to perform actions.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating with the vendor.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution, or major status change.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 11:07am on 02\/25\/2026 Time of Resolution: 12:23pm on 02\/25\/2026 Services Impacted: OnBase Description of Impact Some clients were unable to login. Others that were in the system were getting errors when trying to perform actions. Incident Description and Resolution IS&#038;T teams have resolved the incident. Additional Information The cause of this incident&#8230;<\/p>\n","protected":false},"author":23677,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161108"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/23677"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=161108"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161108\/revisions"}],"predecessor-version":[{"id":161111,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161108\/revisions\/161111"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=161108"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=161108"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=161108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}