{"id":161098,"date":"2026-02-23T10:50:21","date_gmt":"2026-02-23T15:50:21","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=161098"},"modified":"2026-02-23T15:42:12","modified_gmt":"2026-02-23T20:42:12","slug":"error-504-gateway-time-out-trying-to-access-some-systems","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/02\/23\/error-504-gateway-time-out-trying-to-access-some-systems\/","title":{"rendered":"RESOLVED: Error &#8216;504 Gateway Time-out&#8217; trying to access some systems"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:32am on 02\/23\/2026<br \/>\n<strong>Time of Resolution:<\/strong> 12:55pm on 02\/23\/2026<br \/>\n<strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Error &#8216;504 Gateway Time-out&#8217; trying to access some systems.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a vendor issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:32am on 02\/23\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Error &#8216;504 Gateway Time-out&#8217; trying to access some systems<\/p>\n<h4>Current Status<\/h4>\n<p>This appears to be a vendor issue. DUO have reported it on their website and are working on it.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 10:32am on 02\/23\/2026 Time of Resolution: 12:55pm on 02\/23\/2026 Services Impacted: Identity &#038; Access Management (IAM) Description of Impact Error &#8216;504 Gateway Time-out&#8217; trying to access some systems. Incident Description and Resolution IS&#038;T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor issue&#8230;.<\/p>\n","protected":false},"author":23677,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161098"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/23677"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=161098"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161098\/revisions"}],"predecessor-version":[{"id":161101,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161098\/revisions\/161101"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=161098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=161098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=161098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}