{"id":161092,"date":"2026-02-21T14:29:24","date_gmt":"2026-02-21T19:29:24","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=161092"},"modified":"2026-02-21T22:47:26","modified_gmt":"2026-02-22T03:47:26","slug":"bu-edu-site-search-outage","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/02\/21\/bu-edu-site-search-outage\/","title":{"rendered":"RESOLVED: bu.edu site search outage"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:36pm on 02\/21\/2026<br \/>\n<strong>Time of Resolution:<\/strong> 03:47pm on 02\/21\/2026<br \/>\n<strong>Services Impacted:<\/strong> Websites<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The search functionality on bu.edu was returning zero results for all search queries. This was impacting all users attempting to use site search to navigate or find content on bu.edu.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident. The BU search engine is back in operation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 01:54pm on 02\/21\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Websites<\/p>\n<h4>Description of Impact<\/h4>\n<p>The search functionality on bu.edu is currently returning zero results for all queries. Users are unable to retrieve any search results, significantly impacting site usability.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 03:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 02:36pm on 02\/21\/2026 Time of Resolution: 03:47pm on 02\/21\/2026 Services Impacted: Websites Description of Impact The search functionality on bu.edu was returning zero results for all search queries. This was impacting all users attempting to use site search to navigate or find content on bu.edu. Incident Description and Resolution IS&#038;T teams have&#8230;<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867,1,17016],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161092"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=161092"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161092\/revisions"}],"predecessor-version":[{"id":161094,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/161092\/revisions\/161094"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=161092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=161092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=161092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}