{"id":160975,"date":"2026-02-11T07:56:40","date_gmt":"2026-02-11T12:56:40","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=160975"},"modified":"2026-02-11T09:37:39","modified_gmt":"2026-02-11T14:37:39","slug":"voicemail-and-call-centers-not-reachable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/02\/11\/voicemail-and-call-centers-not-reachable\/","title":{"rendered":"RESOLVED: Voicemail and Call Centers Not Reachable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 06:20am on 02\/11\/2026<br \/>\n<strong>Time of Resolution:<\/strong> 09:13am on 02\/11\/2026<br \/>\n<strong>Services Impacted:<\/strong> Telephone Services, Voicemail and Call Center Distribution<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The connections between the voicemail and phone tree systems have been severed from the call handler server. This is resulting in callers being unable to reach their voicemail or a call center that relies on a phone tree to direct callers. In either case, the caller is disconnected and the call does not complete.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T and vendor teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 06:20am on 02\/11\/2026 Time of Resolution: 09:13am on 02\/11\/2026 Services Impacted: Telephone Services, Voicemail and Call Center Distribution Description of Impact The connections between the voicemail and phone tree systems have been severed from the call handler server. This is resulting in callers being unable to reach their voicemail or a call&#8230;<\/p>\n","protected":false},"author":7375,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160975"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/7375"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=160975"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160975\/revisions"}],"predecessor-version":[{"id":160981,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160975\/revisions\/160981"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=160975"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=160975"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=160975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}