{"id":160819,"date":"2026-01-25T10:04:12","date_gmt":"2026-01-25T15:04:12","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=160819"},"modified":"2026-01-26T08:48:48","modified_gmt":"2026-01-26T13:48:48","slug":"mybuaccount-page-is-not-loading","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/01\/25\/mybuaccount-page-is-not-loading\/","title":{"rendered":"Resolved: MyBUaccount page was not loading"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:25am (corrected) on 01\/25\/2026<br \/>\n<strong>Time of Resolution:<\/strong> 02:50pm on 01\/25\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were unable to reset their passwords, unlock their accounts or make changes to their personal information because the link, bu.edu\/mybuaccount, was not loading. Similarly, the Service Desk was unable to approve password resets or look up account information for clients who request assistance.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a change made this morning.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p> <strong>Incident Discovery Time:<\/strong> 08:55am on 01\/25\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Description of Impact Clients are unable to reset their passwords, unlock their accounts or make changes to their personal information because the link, bu.edu\/mybuaccount, is not loading. Similarly, the Service Desk is unable to approve password resets or look up account information for clients who request assistance.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are working on this issue and estimate that the problem will be resolved in the next couple of hours.<\/p>\n<p><strong>Next Update:<\/strong> 03:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p> <strong>Incident Discovery Time:<\/strong> 08:55am on 01\/25\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are unable to reset their passwords, unlock their accounts or make changes to their personal information because the link, bu.edu\/mybuaccount, is not loading. Similarly, the Service Desk is unable to approve password resets or look up account information for clients who request assistance.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are working on this issue and estimate that it will be resolved between 2 3pm today.<\/p>\n<p><strong>Next Update:<\/strong> 02:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p> <strong>Incident Discovery Time:<\/strong> 08:55am on 01\/25\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are unable to reset their passwords, unlock their accounts or make changes to their personal information because the link, bu.edu\/mybuaccount, is not loading. Similarly, the Service Desk is unable to approve password resets or look up account information for clients who request assistance.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are waiting for a previously scheduled long data process to complete before they can fix this issue, so the mybuaccount page might be out of service for a few hours.<\/p>\n<p><strong>Next Update:<\/strong> 12:00pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160819"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=160819"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160819\/revisions"}],"predecessor-version":[{"id":160827,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160819\/revisions\/160827"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=160819"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=160819"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=160819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}