{"id":160617,"date":"2026-01-07T11:48:00","date_gmt":"2026-01-07T16:48:00","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=160617"},"modified":"2026-01-07T16:26:23","modified_gmt":"2026-01-07T21:26:23","slug":"incident-microsoft-authenticator-prompts-for-some-bu-clients","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2026\/01\/07\/incident-microsoft-authenticator-prompts-for-some-bu-clients\/","title":{"rendered":"Resolved: Microsoft Authenticator prompts for some BU Clients"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:55am on 01\/07\/2026<br \/>\n<strong>Time of Resolution:<\/strong> 02:50pm on 01\/07\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> <\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some BU clients with access to Microsoft Office 365 services were encountering an issue where instead of being prompted for Duo 2 Factor,encounter a Microsoft multifactor authentication prompt instead. This issue is likely attributed to the Duo option being inadvertently removed, in which case Microsoft pushes the client towards their Multifactor security option.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have identified the cause, and are working on a backend update to prevent clients from making this inadvertent removal moving forward.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you&#8217;re experiencing this issue with your account, please contact the IT Help Center via 617-353-4357, or by emailing ithelp@bu.edu.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:55am on 01\/07\/2026<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some BU clients with access to Microsoft Office 365 services are encountering an issue where instead of being prompted for Duo 2 Factor, are encountering a Microsoft multifactor authentication prompt instead.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Impacted clients are only experiencing this issue with Microsoft Services &#8211; it does not impact clients ability to access other Duo protected BU resorces.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some BU clients with access to Microsoft Office 365 services were encountering an issue where instead of being prompted for Duo 2 Factor,encounter a Microsoft multifactor authentication prompt instead&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160617"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=160617"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160617\/revisions"}],"predecessor-version":[{"id":160628,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160617\/revisions\/160628"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=160617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=160617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=160617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}