{"id":160424,"date":"2025-12-07T09:00:34","date_gmt":"2025-12-07T14:00:34","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=160424"},"modified":"2025-12-07T13:16:19","modified_gmt":"2025-12-07T18:16:19","slug":"bomgar-remote-support-tool-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/12\/07\/bomgar-remote-support-tool-unavailable\/","title":{"rendered":"RESOLVED &#8211; BOMGAR remote support tool unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:00am on 12\/07\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 10:11am on 12\/07\/2025<br \/>\n<strong>Services Impacted:<\/strong> Remote Access Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Bomgar remote access tool was unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a vendor issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:46am on 12\/07\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Remote Access Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Bomgar remote access tool is unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating. The vendor has been engaged.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 08:00am on 12\/07\/2025 Time of Resolution: 10:11am on 12\/07\/2025 Services Impacted: Remote Access Services Description of Impact The Bomgar remote access tool was unavailable. Incident Description and Resolution IS&#038;T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor issue. If you continue to&#8230;<\/p>\n","protected":false},"author":23677,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160424"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/23677"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=160424"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160424\/revisions"}],"predecessor-version":[{"id":160431,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160424\/revisions\/160431"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=160424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=160424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=160424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}