{"id":160375,"date":"2025-12-02T10:32:08","date_gmt":"2025-12-02T15:32:08","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=160375"},"modified":"2025-12-04T12:52:56","modified_gmt":"2025-12-04T17:52:56","slug":"fastly-waf-webcamp-production-running-slow-gateway-error","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/12\/02\/fastly-waf-webcamp-production-running-slow-gateway-error\/","title":{"rendered":"RESOLVED Fastly WAF : WebCAMP Production\/Redcap applications running slow\/erroring\/inaccessible"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 05:28pm on 12\/01\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 10:45am on 12\/04\/2025<br \/>\n<strong>Services Impacted:<\/strong> WebCAMP\/Redcap Applications<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>WebCAMP Production instance very slow, with several users receiving \u201c504 Gateway Timeout\u201d errors. RedCap application slow or not available.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be related to a change made to a firewall.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 05:28pm on 12\/01\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> WebCAMP\/Redcap Applications<\/p>\n<h4>Description of Impact<\/h4>\n<p>WebCAMP Production instance very slow, with several users receiving \u201c504 Gateway Timeout\u201d errors. RedCap application slow or not available.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have engaged with the vendor to remediate this issue.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 05:28pm on 12\/01\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> WebCAMP Production<\/p>\n<h4>Description of Impact<\/h4>\n<p>WebCAMP Production instance very slow, with several users receiving \u201c504 Gateway Timeout\u201d errors.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have engaged the vendor, to investigate the cause of the issue.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 05:28pm on 12\/01\/2025 Time of Resolution: 10:45am on 12\/04\/2025 Services Impacted: WebCAMP\/Redcap Applications Description of Impact WebCAMP Production instance very slow, with several users receiving \u201c504 Gateway Timeout\u201d errors. RedCap application slow or not available. Incident Description and Resolution IS&#038;T teams have resolved the incident. Additional Information The cause of this incident&#8230;<\/p>\n","protected":false},"author":23677,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160375"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/23677"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=160375"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160375\/revisions"}],"predecessor-version":[{"id":160408,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160375\/revisions\/160408"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=160375"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=160375"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=160375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}