{"id":160368,"date":"2025-12-01T18:05:52","date_gmt":"2025-12-01T23:05:52","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=160368"},"modified":"2025-12-03T13:53:30","modified_gmt":"2025-12-03T18:53:30","slug":"shield-cme-bu-edu-are-unreachable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/12\/01\/shield-cme-bu-edu-are-unreachable\/","title":{"rendered":"RESOLVED: Website shield.bu.edu is unreachable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:05pm on 12\/01\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 11:12am on 12\/03\/2025<br \/>\n<strong>Services Impacted:<\/strong> Websites<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Public attempts to access shield.bu.edu are unsuccessful.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a DNS issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:05pm on 12\/02\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Websites<\/p>\n<h4>Description of Impact<\/h4>\n<p>Public attempts to access shield.bu.edu are unsuccessful.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of this incident, but continue to investigate and have engaged the vendor.<\/p>\n<h4>Additional Information<\/h4>\n<p>This issue has been re-opened from the earlier outage of two sites.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:05pm on 12\/01\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 12:45am on 12\/02\/2025<br \/>\n<strong>Services Impacted:<\/strong> Websites<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Websites cme.bu.edu\/shield were are unreachable<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a DNS issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:05pm on 12\/01\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Websites<\/p>\n<h4>Description of Impact<\/h4>\n<p>Websites shield\/cme.bu.edu are unreachable<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 12:05pm on 12\/01\/2025 Time of Resolution: 11:12am on 12\/03\/2025 Services Impacted: Websites Description of Impact Public attempts to access shield.bu.edu are unsuccessful. Incident Description and Resolution IS&#038;T teams have resolved the incident. Additional Information The cause of this incident was determined to be a DNS issue. If you continue to have issues,&#8230;<\/p>\n","protected":false},"author":23677,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,17016],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160368"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/23677"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=160368"}],"version-history":[{"count":9,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160368\/revisions"}],"predecessor-version":[{"id":160399,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160368\/revisions\/160399"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=160368"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=160368"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=160368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}