{"id":160362,"date":"2025-12-01T11:37:30","date_gmt":"2025-12-01T16:37:30","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=160362"},"modified":"2026-02-10T14:33:26","modified_gmt":"2026-02-10T19:33:26","slug":"error-accessing-blue-course-evaluation-tool","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/12\/01\/error-accessing-blue-course-evaluation-tool\/","title":{"rendered":"RESOLVED: Error accessing Blue course evaluation tool"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:16am on 12\/01\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 01:47pm on 12\/01\/2025<br \/>\n<strong>Services Impacted:<\/strong> Blue Course Evaluation Tool<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some people were encountering an Internal Error when trying to use the tool.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident. The cause of this incident was determined to be a networking issue on the vendor&#8217;s database.<\/p>\n<h4>Additional Information<\/h4>\n<p>Vendor advised clients&#8217; to clear browser cache if logging in issues persist due to failed sessions.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:16am on 12\/01\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Teaching &#038; Learning Technologies, Blue Course Evaluation Tool<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some people are encountering an Internal Error when trying to use the tool.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor has identified the cause of the issue and is working on a resolution.<\/p>\n<h4>Additional Information<\/h4>\n<p>No further updates will be published until the issue is resolved, unless there is a material change in circumstances.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:16am on 12\/01\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Blue Course Evaluation Tool<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some people are encountering an Internal Error when trying to use the tool.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating with vendor assistance.<\/p>\n<p><strong>Next Update:<\/strong> 01:45pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 11:16am on 12\/01\/2025 Time of Resolution: 01:47pm on 12\/01\/2025 Services Impacted: Blue Course Evaluation Tool Description of Impact Some people were encountering an Internal Error when trying to use the tool. Incident Description and Resolution IS&#038;T teams have resolved the incident. The cause of this incident was determined to be a networking&#8230;<\/p>\n","protected":false},"author":23677,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160362"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/23677"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=160362"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160362\/revisions"}],"predecessor-version":[{"id":160971,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/160362\/revisions\/160971"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=160362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=160362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=160362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}