{"id":159971,"date":"2025-10-03T16:32:18","date_gmt":"2025-10-03T20:32:18","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=159971"},"modified":"2025-10-05T11:23:27","modified_gmt":"2025-10-05T15:23:27","slug":"medhub-is-down-3","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/10\/03\/medhub-is-down-3\/","title":{"rendered":"Resolved: Medhub is down"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 03:49am on 10\/03\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 04:59pm on 10\/03\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Medhub<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>No one was able to log into Medhub (https:\/\/bu.medhub.com) using SSO.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The Educational Technology team resolved the issue in collaboration with the Medhub vendor.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is still under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p> <strong>Incident Discovery Time:<\/strong> 03:49pm on 10\/03\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Medhub<\/p>\n<h4>Description of Impact<\/h4>\n<p>People are unable to log into Medhub through SSO.<\/p>\n<h4>Current Status<\/h4>\n<p>The Educational Technology team is working with the vendor on this. <\/p>\n<h4>Additional Information<\/h4>\n<p>Another university is having the same issue at the same time, so the problem appears to be on the vendor&#8217;s side.<\/p>\n<p><strong>Next Update:<\/strong> 07:00pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Educational Technology team resolved the issue in collaboration with the Medhub vendor&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/159971"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=159971"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/159971\/revisions"}],"predecessor-version":[{"id":159981,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/159971\/revisions\/159981"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=159971"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=159971"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=159971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}