{"id":159965,"date":"2025-10-03T10:41:32","date_gmt":"2025-10-03T14:41:32","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=159965"},"modified":"2025-10-06T17:26:22","modified_gmt":"2025-10-06T21:26:22","slug":"door-access-issue-some-card-readers-are-offline","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/10\/03\/door-access-issue-some-card-readers-are-offline\/","title":{"rendered":"Resolved: some card readers were offline"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:27am on 10\/03\/2025<br \/>\n<strong>Incident Resolution Time:<\/strong> 12:25pm on 10\/06\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Teaching &#038; Learning Technologies<\/p>\n<h4>Description of Impact<\/h4>\n<p>Approximately 21-27 card swipe readers were offline Friday morning.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor has remediated all the rooms.<\/br><\/br><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:27am on 10\/03\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Teaching &#038; Learning Technologies<\/p>\n<h4>Description of Impact<\/h4>\n<p>Approximately 21-27 card swipe readers were offline this morning.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor has remediated all but 2 Cummington Ave and 5 Commonwealth Ave rooms:<\/br><\/p>\n<p>CUMM-126D<\/br><br \/>\nCUMM-119<\/br><br \/>\nCOMM-522<\/br><br \/>\nCOMM-B12<\/br><br \/>\nCOMM-208A (CGS Depot)<\/br><br \/>\nCOMM-331 (GSU BOOTH)<\/br><br \/>\nCOMM-B50<\/br><\/p>\n<h4>Additional Information<\/h4>\n<p>These last rooms will likely not be remediated until Monday. A server room in ENSA was also affected, but that door has since been fixed.<\/br><\/p>\n<p><strong>Next Update:<\/strong> upon resolution, Monday.<\/br><\/br><br \/>\n<------previous message------><\/br><br \/>\n<strong>Incident Discovery Time:<\/strong> 07:27am on 10\/03\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Teaching &#038; Learning Technologies<\/p>\n<h4>Description of Impact<\/h4>\n<p>Approximately 21-27 card swipe readers are offline this morning, which is affecting LETS&#8217; ability to retrieve equipment from their storage closets.<\/p>\n<h4>Current Status<\/h4>\n<p>The contracted vendor is onsite and investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>This may be related to a firmware update that happened last night.<\/p>\n<p><strong>Next Update:<\/strong> 12:30pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>The contracted vendor has remediated all but 2 Cummington Ave and 5 Commonwealth Ave closets&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/159965"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=159965"}],"version-history":[{"count":11,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/159965\/revisions"}],"predecessor-version":[{"id":159996,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/159965\/revisions\/159996"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=159965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=159965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=159965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}