{"id":159651,"date":"2025-09-15T09:20:26","date_gmt":"2025-09-15T13:20:26","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=159651"},"modified":"2025-09-15T12:23:25","modified_gmt":"2025-09-15T16:23:25","slug":"password-resets-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/09\/15\/password-resets-unavailable\/","title":{"rendered":"Resolved: Password Resets Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:42am on 09\/15\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 10:24am on 09\/15\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> <\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients attempting to reset their password encountered an error message when attempting to do so. The message stated a serious error occurred, and to contact your administrator.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:42am on 09\/15\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are encountering an error message when attempting password resets via https:\/\/www.bu.edu\/myaccount. The message states a serious error has occurred, and to contact your administrator.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>There is not a workaround for this issue; password resets will resume once the service is restored.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients encountered an error message when attempting password resets via https:\/\/www.bu.edu\/myaccount&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/159651"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=159651"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/159651\/revisions"}],"predecessor-version":[{"id":159659,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/159651\/revisions\/159659"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=159651"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=159651"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=159651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}