{"id":158689,"date":"2025-07-10T12:04:40","date_gmt":"2025-07-10T16:04:40","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=158689"},"modified":"2025-07-11T09:35:02","modified_gmt":"2025-07-11T13:35:02","slug":"email-service-disruption-users-unable-to-access-mailboxes","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/07\/10\/email-service-disruption-users-unable-to-access-mailboxes\/","title":{"rendered":"RESOLVED: Email Service Disruption &#8211; Users Unable to Access Mailboxes"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 06:20pm on 07\/09\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 01:25pm on 07\/10\/2025<br \/>\n<strong>Services Impacted:<\/strong> Email &#038; Calendaring<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>A) Impact Statement: <\/p>\n<ul>\nUsers may be unable to access their mailboxes using any connection method. This is affecting multiple platforms and connection types across the University email infrastructure.\n<\/ul>\n<p> B) Affected Services: <\/p>\n<ul>\nImpacted connection methods include, but may not be limited to:<\/ul>\n<ol>\n&#8211; Outlook.com web interface <\/ol>\n<ol>\n&#8211; Outlook Mobile applications <\/ol>\n<ol>\n&#8211; Outlook desktop client <\/ol>\n<ol>\n&#8211; Other email client connections<\/ol>\n<h4>Incident Description and Resolution<\/h4>\n<p>Microsoft has pushed a configuration change and confirmed the incident is resolved and the service is healthy.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 06:20pm on 07\/9\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#038; Calendaring<\/p>\n<h4>Description of Impact<\/h4>\n<p>A) Impact Statement: <\/p>\n<ul>\nUsers may be unable to access their mailboxes using any connection method. This is affecting multiple platforms and connection types across the University email infrastructure. <\/ul>\n<p>B) Affected Services: <\/p>\n<ul>\nImpacted connection methods include, but may not be limited to:<\/ul>\n<ol>\n &#8211; Outlook.com web interface<\/ol>\n<ol>\n &#8211; Outlook Mobile applications<\/ol>\n<ol>\n&#8211; Outlook desktop client <\/ol>\n<ol>\n&#8211; Other email client connections<\/ol>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are investigating with the vendor.<\/p>\n<p><strong>Next Update:<\/strong> 04:30pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RESOLVED: Email Service Disruption &#8211; Users Unable to Access Mailboxes&#8230;<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/158689"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=158689"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/158689\/revisions"}],"predecessor-version":[{"id":158725,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/158689\/revisions\/158725"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=158689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=158689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=158689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}