{"id":157132,"date":"2025-05-01T23:41:43","date_gmt":"2025-05-02T03:41:43","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=157132"},"modified":"2025-05-02T09:46:06","modified_gmt":"2025-05-02T13:46:06","slug":"jscape-servers-service-outage","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/05\/01\/jscape-servers-service-outage\/","title":{"rendered":"RESOLVED: Jscape Servers Service Outage"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:00pm on 05\/01\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 12:12am on 05\/02\/2025<br \/>\n<strong>Services Impacted:<\/strong> Server Infrastructure, Job Scheduling\/Redwood Jscape<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Jscape servers service was down due to expired licenses. This outage was critical as it is impacted all BU services that rely on it.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams and the vendor have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be expired license.<br \/>\nIf you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:00pm on 05\/01\/2025<br \/>\n<strong>Services Impacted:<\/strong> Server Infrastructure<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Jscape servers service is currently down. This outage is critical as it is impacting all BU services that rely on it.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<br \/>\n<strong>Next Update:<\/strong> 12:00am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jscape Servers Service Outage&#8230;<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/157132"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=157132"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/157132\/revisions"}],"predecessor-version":[{"id":157134,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/157132\/revisions\/157134"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=157132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=157132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=157132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}