{"id":156962,"date":"2025-04-23T09:43:15","date_gmt":"2025-04-23T13:43:15","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=156962"},"modified":"2025-04-23T11:06:26","modified_gmt":"2025-04-23T15:06:26","slug":"onbase-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/04\/23\/onbase-is-unavailable\/","title":{"rendered":"Resolved: Onbase was unavailable"},"content":{"rendered":"<p>  <strong>Incident Discovery Time:<\/strong> 08:10am on 04\/23\/2025<br \/>\n  <strong>Incident Resolution Time:<\/strong> 09:57 on 04\/23\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Document Imaging &#038; Management<\/p>\n<h4>Description of Impact<\/h4>\n<p>Onbase was unavailable at the moment and clients were receiving an &#8220;unauthorized_client&#8221; error.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor resolved the issue.<\/p>\n<hr>\n<p>Previous Update:<\/hr>\n<p><strong>Incident Discovery Time:<\/strong> 08:10am on 04\/23\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Document Imaging &#038; Management<\/p>\n<h4>Description of Impact<\/h4>\n<p>Onbase is unavailable at the moment and clients are receiving an &#8220;unauthorized_client&#8221; error.<\/p>\n<h4>Current Status<\/h4>\n<p>Members of the IS&#038;T Applications group are working with the vendor, Hyland, on this issue.<\/p>\n<p><strong>Next Update:<\/strong> 10:30am <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients are receiving an &#8220;unauthorized_client&#8221; error&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156962"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=156962"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156962\/revisions"}],"predecessor-version":[{"id":156967,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156962\/revisions\/156967"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=156962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=156962"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=156962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}