{"id":156910,"date":"2025-04-16T16:06:00","date_gmt":"2025-04-16T20:06:00","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=156910"},"modified":"2025-04-17T16:24:55","modified_gmt":"2025-04-17T20:24:55","slug":"incident-zoom-platform-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/04\/16\/incident-zoom-platform-issues\/","title":{"rendered":"Resolved: Zoom Platform Issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 03:03pm on 04\/16\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 04:55pm on 04\/16\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Collaboration Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Zoom experienced a company wide issue that impacted access to their suite of online services. Clients reported issues accessing online meetings, and other smaller sub-components of Zoom such as Zoom Chat and Zoom Phone.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident; IS&#038;T has confirmed that BU&#8217;s Zoom instances are now functioning as expected.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be related to DNS for Zoom. Zoom has provided the following information for clients still encountering issues: For Windows: open a command prompt and type &#8220;ipconfig \/flushdns&#8221; For Mac open: a terminal window and type &#8220;sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder&#8221; If clients need further assistance, or are still encountering issues, they are encouraged to contact the IT Help Center via 617-353-HELP (4357), or by emailing ithelp@bu.edu<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 03:03pm on 04\/16\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Collaboration Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Zoom is currently experiencing outages across their platform. Clients are encountering issues logging into Zoom, creating meetings, and joining meetings. Sub-components of Zoom (such as Zoom Chat and Zoom Phone), are also impacted by this outage. We&#8217;ve confirmed this outage is widespread and impacting peer institutions.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor is aware of the outage and is working towards a fix.<\/p>\n<h4>Additional Information<\/h4>\n<p>There are no current workarounds for these issues (utilizing the Zoom platform) however BU does provide other collaboration capabilities via Microsoft Teams. More information is available <a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/collaboration\/online\/microsoft-teams\">here<\/a>.<\/p>\n<p><strong>Next Update:<\/strong> 04:40pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zoom experienced a company-wide issue that impacted access to their suite of online services&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156910"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=156910"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156910\/revisions"}],"predecessor-version":[{"id":156915,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156910\/revisions\/156915"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=156910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=156910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=156910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}