{"id":156842,"date":"2025-04-13T07:43:27","date_gmt":"2025-04-13T11:43:27","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=156842"},"modified":"2025-04-13T10:38:21","modified_gmt":"2025-04-13T14:38:21","slug":"vpn-is-not-accessible-at-this-time-it-is-not-completing-the-multi-factor-authentication-with-duo","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/04\/13\/vpn-is-not-accessible-at-this-time-it-is-not-completing-the-multi-factor-authentication-with-duo\/","title":{"rendered":"RESOLVED: VPN is not accessible at this time. It is not completing the Multi-factor Authentication with Duo."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:27am on 04\/13\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 08:26am on 04\/13\/2025<br \/>\n<strong>Services Impacted:<\/strong> Network Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>VPN could not complete validation with DUO<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a Health Check program taking out the RADIUS authentication servers.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>VPN is not accessible at this time. It is not completing the Multi-factor Authentication with Duo.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156842"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=156842"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156842\/revisions"}],"predecessor-version":[{"id":156848,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156842\/revisions\/156848"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=156842"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=156842"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=156842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}