{"id":156142,"date":"2025-03-01T16:36:02","date_gmt":"2025-03-01T21:36:02","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=156142"},"modified":"2025-03-01T23:32:41","modified_gmt":"2025-03-02T04:32:41","slug":"outlook-web-desktop-sending-issues-500-error-vendor-issue","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/03\/01\/outlook-web-desktop-sending-issues-500-error-vendor-issue\/","title":{"rendered":"RESOLVED: Outlook Web &#038; Desktop \u2013 Sending Issues &#038; 500 Error (Vendor Issue)"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 03:25pm on 03\/01\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 05:56pm on 03\/01\/2025<br \/>\n<strong>Services Impacted:<\/strong> Email &#038; Calendaring, Microsoft 365 Outlook Web App<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Users were reporting issues with the Outlook Web App (OWA) and the desktop app. <\/p>\n<li>&#8211; Web App: 500 error with a repeating redirect loop.<\/li>\n<li> &#8211; Desktop App: Unable to send\/receive emails.<\/li>\n<p> This appeared to be a vendor-related issue with Microsoft. Reports started appearing on Downdetector around 3:25 PM EST, but Microsoft\u2019s Health Status page didn&#8217;t acknowledge it at that time.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<li>The issue appears to be resolved.<\/li>\n<li> Outlook Web App is now accessible, and users can send emails from the desktop app again.<\/li>\n<p>We will continue to monitor for any further disruptions, but at this time, no further action is needed.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a vendor issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:03pm on 03\/01\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#038; Calendaring, Microsoft 365 Outlook Web App<\/p>\n<h4>Description of Impact<\/h4>\n<p>Users are reporting issues with the Outlook Web App (OWA) and the desktop app. <\/p>\n<li>Web App: 500 error with a repeating redirect loop.<\/li>\n<li> Desktop App: Unable to send emails. <\/li>\n<p>This appears to be a vendor-related issue with Microsoft. Reports started appearing on Downdetector around 3:25 PM EST, but Microsoft\u2019s Health Status page hasn\u2019t acknowledged it yet.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have been notified. This appears to be a vendor-related issue with Microsoft.<\/p>\n<p><strong>Next Update:<\/strong> 06:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Outlook Web &#038; Desktop \u2013 Sending Issues &#038; 500 Error (Vendor Issue)&#8230;<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156142"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=156142"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156142\/revisions"}],"predecessor-version":[{"id":156150,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/156142\/revisions\/156150"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=156142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=156142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=156142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}