{"id":155422,"date":"2025-01-15T10:42:10","date_gmt":"2025-01-15T15:42:10","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=155422"},"modified":"2025-01-17T09:17:43","modified_gmt":"2025-01-17T14:17:43","slug":"medhub-is-down","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2025\/01\/15\/medhub-is-down\/","title":{"rendered":"Resolved: MedHub was down"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:00am on 01\/15\/2025<br \/>\n<strong>Time of Resolution:<\/strong> 03:54pm on 01\/15\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Teaching &#038; Learning Technologies<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The MedHub website was not loading correctly. This caused issues to Med students, faculty and doctors as it prevented them from entering evaluations.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The BUMC Educational Technology team worked with the vendor to resolve the issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is still under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/br><\/br><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p>  <strong>Incident Discovery Time:<\/strong> 08:00am on 01\/15\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Teaching &#038; Learning Technologies<\/p>\n<h4>Description of Impact<\/h4>\n<p>The MedHub website is not loading correctly.<\/p>\n<h4>Current Status<\/h4>\n<p>BUMC &#8211; Educational Technology is working with the vendor to resolve this issue. After troubleshooting with our own website team, the problem was determined to be on the vendor side -possibly related to caching.<\/p>\n<p><strong>Next Update:<\/strong> 07:00pm<\/br><\/br><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 08:00am on 01\/15\/2025<\/p>\n<p><strong>Services Impacted:<\/strong> Teaching &#038; Learning Technologies<\/p>\n<h4>Description of Impact<\/h4>\n<p>The MedHub site is down: https:\/\/bu.medhub.com\/ . Visitors receive the mobile site, and when clicking on Full Site, they receive a javascript error.<\/p>\n<h4>Current Status<\/h4>\n<p>BUMC &#8211; Educational Technology is working on this with the vendor, MedHub.<\/p>\n<h4>Additional Information<\/h4>\n<p>This site is used for evaluations of students, professors and doctors, but is not impacting patient visits.<\/p>\n<p><strong>Next Update:<\/strong> 02:30pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>The BUMC Educational Technology team worked with the vendor to resolve the issue&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17010,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/155422"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=155422"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/155422\/revisions"}],"predecessor-version":[{"id":155433,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/155422\/revisions\/155433"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=155422"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=155422"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=155422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}