{"id":155002,"date":"2024-11-22T11:23:09","date_gmt":"2024-11-22T16:23:09","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=155002"},"modified":"2024-11-23T10:32:44","modified_gmt":"2024-11-23T15:32:44","slug":"blackboard-learn-intermittent-access-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2024\/11\/22\/blackboard-learn-intermittent-access-issues\/","title":{"rendered":"RESOLVED: Blackboard Learn Intermittent Access Issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:00am on 11\/22\/2024<br \/>\n<strong>Time of Resolution:<\/strong> 09:00pm on 11\/22\/2024<br \/>\n<strong>Services Impacted:<\/strong> Learning Management Systems, Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Blackboard Learn was experiencing intermittent access issues to course links\/attachments affecting a subset of clients.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>A rolling restart of Blackboard Learn was conducted by the vendor. This was not impactful to any clients accessing the system.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 10:00am on 11\/22\/2024 Time of Resolution: 09:00pm on 11\/22\/2024 Services Impacted: Learning Management Systems, Blackboard Learn Description of Impact Blackboard Learn was experiencing intermittent access issues to course links\/attachments affecting a subset of clients. Incident Description and Resolution A rolling restart of Blackboard Learn was conducted by the vendor. This was not&#8230;<\/p>\n","protected":false},"author":7375,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/155002"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/7375"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=155002"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/155002\/revisions"}],"predecessor-version":[{"id":155012,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/155002\/revisions\/155012"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=155002"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=155002"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=155002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}