{"id":153760,"date":"2024-08-16T18:04:06","date_gmt":"2024-08-16T22:04:06","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=153760"},"modified":"2024-08-19T16:46:25","modified_gmt":"2024-08-19T20:46:25","slug":"incident-terrierweb-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2024\/08\/16\/incident-terrierweb-unavailable\/","title":{"rendered":"Incident: TerrierWeb Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:30pm on 08\/16\/2024<br \/>\n<strong>Time of Resolution:<\/strong> 02:30pm on 08\/19\/2024<\/p>\n<p><strong>Services Impacted:<\/strong> Websites<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>terrier-web.bu.edu was down.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is still under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:49pm on 08\/16\/2024<\/p>\n<p><strong>Services Impacted:<\/strong> TerrierWeb<\/p>\n<h4>Description of Impact<\/h4>\n<p>TerrierWeb which provides access to Terrier Card photo uploads, Laundry machine status, and Convenience Points transaction history is unavailable with a connection reset error message.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TerrierWeb, which provides access to Terrier Card photo uploads, and other services, is unavailable&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/153760"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=153760"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/153760\/revisions"}],"predecessor-version":[{"id":153828,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/153760\/revisions\/153828"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=153760"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=153760"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=153760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}