{"id":153496,"date":"2024-07-31T11:04:28","date_gmt":"2024-07-31T15:04:28","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=153496"},"modified":"2024-07-31T20:23:00","modified_gmt":"2024-08-01T00:23:00","slug":"active-directory-sync-issue-affecting-access-to-some-bu-services","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2024\/07\/31\/active-directory-sync-issue-affecting-access-to-some-bu-services\/","title":{"rendered":"Resolved: Active Directory Sync Issue Affecting Access to Some BU Services"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:41am on 07\/31\/2024<br \/>\n<strong>Time of Resolution:<\/strong> 11:43am on 07\/31\/2024<br \/>\n<strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The AD provisioner was hung and eventually exited with an error that suggested that there was a memory error on the system.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The IS&#038;T team has resolved the incident. <\/p>\n<ol>\n<li>We rebooted the Grouper system, which led to the AD groups being populated successfully.<\/li>\n<li>The cause of the issue is still under investigation.<\/li>\n<\/ol>\n<h4>Additional Information<\/h4>\n<p>The root cause of the initial issue is still under investigation by IAM.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:41am on 07\/31\/2024<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Active Directory Sync Issue Affecting Access to Some BU Services<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident, and are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 12:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Active Directory Sync Issue Affecting Access to Some BU Services<br \/>\n&#8230;<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/153496"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=153496"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/153496\/revisions"}],"predecessor-version":[{"id":153499,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/153496\/revisions\/153499"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=153496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=153496"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=153496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}