{"id":153283,"date":"2024-07-19T03:20:58","date_gmt":"2024-07-19T07:20:58","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=153283"},"modified":"2024-08-05T06:09:28","modified_gmt":"2024-08-05T10:09:28","slug":"windows-computers-are-blue-screening-and-when-rebooted-loop-back-to-the-bluescreen","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2024\/07\/19\/windows-computers-are-blue-screening-and-when-rebooted-loop-back-to-the-bluescreen\/","title":{"rendered":"Windows Computers Blue Screening or Stuck at Recovery Due to CrowdStrike Update – Steps to Resolve Issue"},"content":{"rendered":"

Incident Discovery Time:<\/strong> 12:30am on 07\/19\/2024<\/p>\n

Services Impacted:<\/strong> Desktop Computing<\/p>\n

Description of Impact<\/h4>\n

Windows computers with CrowdStrike may be stuck in a reboot loop and blue screening, or stuck at a recovery screen.<\/p>\n

Current Status<\/h4>\n

IS&T teams have identified the cause of the incident to be a file update by CrowdStrike. This issue is affecting systems across the world and is not isolated to BU. CrowdStrike Engineering has identified a content deployment related to this issue and reverted those changes.<\/p>\n

Steps to resolve the issue<\/h4>\n

If computers are still crashing and unable to stay online to receive the Channel File Changes, the following steps can be used to resolve this issue:<\/p>\n

From the Windows recovery screen:<\/p>\n

    \n
  1. Click Advanced Recovery Options<\/li>\n
  2. Click Troubleshoot<\/li>\n
  3. Click Advanced Options<\/li>\n
  4. Click Command Prompt<\/li>\n
  5. If you are asked for your BitLocker recovery key, you will need to get this from your local IT desktop support representative or group, or call the Service Desk at 617-353-HELP<\/a>.<\/li>\n
  6. Enter:\n
    del C:\\Windows\\System32\\drivers\\CrowdStrike\\C-00000291*.sys<\/pre>\n
      \n
    • Note:<\/strong> If you have more than one drive, you may need to figure out what drive has Windows on it and use that drive letter.<\/li>\n<\/ul>\n<\/li>\n
    • Enter: exit<\/code> (or close the window)<\/li>\n
    • Click Continue<\/li>\n<\/ol>\n
      Your computer should now reboot as expected.<\/p>\n","protected":false},"excerpt":{"rendered":"
      Windows computers are blue screening and when rebooted loop back to the bluescreen due to a CloudStrike file update.
      \n…<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,17001],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/153283"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=153283"}],"version-history":[{"count":19,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/153283\/revisions"}],"predecessor-version":[{"id":153311,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/153283\/revisions\/153311"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=153283"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=153283"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=153283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}