{"id":152018,"date":"2024-05-01T16:50:29","date_gmt":"2024-05-01T20:50:29","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=152018"},"modified":"2024-05-02T09:35:49","modified_gmt":"2024-05-02T13:35:49","slug":"incident-concur-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2024\/05\/01\/incident-concur-unavailable\/","title":{"rendered":"Resolved: Concur Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:25pm on 05\/01\/2024<br \/>\n<strong>Time of Resolution:<\/strong> 04:59pm on 05\/01\/2024<\/p>\n<p><strong>Services Impacted:<\/strong> Finance\/HR\/Procurement Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Concur (BUWorks travel module functionality) was unavailable for client access.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:27pm on 05\/01\/2024<\/p>\n<p><strong>Services Impacted:<\/strong> Finance\/HR\/Procurement Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Concur is currently unavailable. Clients attempting to access Concur may encounter an error page while accessing the service.<\/p>\n<h4>Current Status<\/h4>\n<p>Concur is a vendor hosted service; the vendor is aware of the issue and is working towards a resolution.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Concur (BUWorks travel module functionality) was unavailable for client access&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/152018"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=152018"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/152018\/revisions"}],"predecessor-version":[{"id":152024,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/152018\/revisions\/152024"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=152018"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=152018"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=152018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}